Feedback Survey -- 5 Years of Backline
Thank you for allowing Backline to be a part of your mental health and wellness journey over the last five years. Your feedback is vital to us and will help improve our services and build new programming. This survey will take approximately 10-15 minutes to complete.
Relationship to Backline (select all that apply)
*
Donor
Client (Utilized Backline’s resources)
Non-profit Partner Organizatoin
Industry Partner Organization
Wellness Partner
Part of the Practitioner Network
Event Partner
Fan
Other
What is your industry role?
*
Agent
Artist
Audio Engineer
Back of House Staff
Backline Tech
Crew
Family Member/Partner
Front of House Staff
Legal
Lighting Manager
Merchandise
Music/Event Photography
Music Industry Non-Profit Staff
Music Producer / Engineer
Promoter/Booking Agent
PR
Record Label/Agency Staff
Stage Design/Stage Management
Talent Buyer
Tour Manager
Transport
Venue Staff / Security
Video Streaming
Writer / Composer
Publisher
Would you like to share a testimonial about how Backline's services and support have impacted your mental health journey? Personal stories help us humanize the Backline experience. If you share, your story may be shared on social media, our website, and other public facing materials.
If you're okay being credited with your testimonial please include your name and industry role.
Which services have you accessed through Backline? (select all that apply)
Case Management
Music's Mental Health Fund (Backline x Sweet Relief subsidized grants for therapy)
Support Groups/Communities
Wellness Offerings (discount codes, take.care wellness kits, practitioner database)
Instagram Resources (posts, Real Talks, Fireside Chats, Touring Workshops)
Educational Resources (website articles, Touring Notebook)
In-Person Events (festival or concert activation, World Mental Health Day, Brave Spaces wellness events, Harmony in Practice Clinical Conference)
What services did you NOT KNOW Backline offered (select all that apply)
Case Management
Music's Mental Health Fund (Backline x Sweet Relief subsidized grants for therapy)
Support Groups/Communities
Wellness Offerings (discount codes, take.care wellness kits, practitioner database)
Instagram Resources (posts, Real Talks, Fireside Chats, Touring Workshops)
Educational Resources (website articles, Touring Notebook)
In-Person Events (festival or concert activation, World Mental Health Day, Brave Spaces wellness events, Harmony in Practice Clinical Conference)
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CASE MANAGEMENT
1:1 support to find mental health and wellness resources tailored to your specific needs. After a brief phone call Case Managers create Care Plans, including referrals to vetted providers.
It was easy to submit a Case Management form online
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It was easy to schedule a call with a Case Manager
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It was difficult to schedule a call with a Case Manager because (select all that apply)
I didn’t receive an email
The email went to spam
Didn’t have any of the times I wanted
Didn’t have any availability until the following week
I felt safe and understood when speaking to my Case Manager
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I felt supported by my Case Manager
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My Care Plan was reflective of my needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
My Care Plan came in a timely manner
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I understood how to use my Care Plan
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It was easy to get in touch with the referrals that Backline provided
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The referrals Backline provided were a good match
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The referrals Backline provided matched my financial needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Please share any additional feedback about the Case Management program
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FINANCIAL ASSISTANCE
Backline offers financial assistance in partnership with Sweet Relief Music Foundation. The Music’s Mental Health Fund is for music industry professionals and their family members who cannot afford therapy or who have encountered financial difficulty. To be eligible they need to be a US resident and make at least 50% of their income within the music industry. Grants directly cover the mental health care of music industry professionals.
Did you use this service?
Yes
No
It was easy to apply for funding with Backline
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
If you used Backline’s funding and still were in need of financial assistance, did Backline help connect you with other funding sources?
Yes
No
Which funding resource did Backline help connect you with?
MusiCares
Red Dirt Relief
SONA TAP Foundation
Other
Please share any additional feedback about Backline’s financial assistance.
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COMMUNITIES / SUPPORT GROUPS
A space to explore, share, and seek guidance on navigating the unique aspects of the music industry. Meetings take place in a private Zoom and are moderated by mental health professionals.
Did you attend a Backline Community/Support Group more than one time?
Yes
No
I found The Community/Support Group to be a safe space
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I found The Community/Support Group to be inclusive
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I felt supported by The Community/Support Group
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The Community/Support Group improved my mental health and wellness
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Please share what prevented you from returning (select all that apply)
The group didn't meet my specific needs or interests
Time of the group
Didn't feel comfortable with the group dynamics
Felt disconnected or isolated in the virtual format
Preference for in-person support over virtual meetings
Other
Please provide any additional comments regarding Backline’s Communities/Support Groups
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WELLNESS OFFERINGS
Wellness Offerings include discount codes and free subscriptions to yoga, meditation, breathwork, and more. Ta wellness practitioner database, and take.care wellness kits.
Which wellness offerings did you use? (select all that apply)
Discount codes
Wellness practitioner database
take.care wellness kits
Which discount codes did you use?
Sauna House- Asheville, NC
Breathwrk
Cope Notes
Curious Elixirs
Four Sigmatic
Hemi-Sync
Imperfect Foods
Innerworld
Jen Perell Bush- Change and Choice Course
Life-Force Academy
Meditatio Studio
Muscle Music
Oberit
Open
sona
Sound Solution by Jim Donovan
Spiritune
Tri-Wellness
Tunewell.io
Wanderlust
Wellness Provisions
Wishgarden Herbs
Woodhull Wellness
Requesting a discount code was easy
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Using the discount codes was easy
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The discount codes met my needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The discount code improved my mental health and wellness
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The database connected me to a wellness practitioner
Yes
No
It was easy to get in touch with the provider
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The provider met my specific needs
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
The provider offered me an affordable Backline Rate
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
How would you rate your overall satisfaction with your provider?
Not Satisfied
Slightly Satisfied
Neutral
Satisfied
Extremely Satisfied
Requesting a take.care wellness kit was easy
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Receiving my take.care wellness kit was easy
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I enjoyed the contents of my take.care wellness kit
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
What type of wellness items would you like to see included in the take.care wellness kit in the future?
What type of wellness offerings does Backline NOT have that you feel should be included?
Please share any additional feedback about Backline’s wellness offerings.
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INSTAGRAM RESOURCES
Backline’s Real Talks, Fireside Chats, and Touring Workshops offer informative online discussions with music industry experts.
I found the content to be informative
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I found the content to be relatable
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I enjoyed the guests who Backline has on their IG Live series (Real Talks, Fireside Chats, Touring Workshops)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
What kind of content would you like to see more of?
Who would you like to see as a guest on our Instagram?
Please provide any additional comments regarding Backline’s Instagram Resources
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EDUCATIONAL RESOURCES
Backline’s Educational Resources include our free Touring Notebook and a variety of articles available on our website, offering valuable mental health resources to access and use anywhere.
I found the content to be informative
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I found the content easy to understand
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I found the content to be relevant
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
It was easy to find the information I was looking for
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Please provide any additional comments regarding Backline’s Educational Resources
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IN PERSON EVENTS
Which in person event(s) did you attend? (select all that apply)
World Mental Health Day Benefit Concert
BRAVE SPACES Wellness Days
Festival or concert activations
Harmony in Practice Clinical Conference
Which festival(s) or concert(s)
The event(s) was well organized
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I learned about Backline’s resources at this event(s)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I met like-minded individuals at the event(s)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I would attend another Backline event(s)
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Please share any additional feedback about Backline’s in person events.
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Backline has helped me understand the mental health and wellness resources available to me
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Backline made it easy to access mental health and wellness resources
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
I would use Backline’s services again
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
Backline contributed to better management of my mental health
Strongly Disagree
Disagree
Neutral
Agree
Strongly Agree
What areas of your wellbeing were improved by Backline's services? (select all that apply)
General Mental Health
Mindfulness practices
Developing a routine
Building a support network
Other
Please provide any additional comments or suggestions that can help us understand your rating and improve our services.
Please share any specific suggestions for new services, enhancements to existing services, or other improvements you feel would help improve Backline.
Enter your email address if you would like to be entered for a chance to win a $50 Visa virtual gift card. The winner will be chosen on 10/8/2024. If you don't hear from us on that date, you have not been selected for this prize.
Terms and conditions can be found at https://drive.google.com/file/d/1Ew05_c2-HUUB8HHgyEy_ltVemltQgEp1/view?usp=drive_link
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