case management faq

How Does It work?

Once you fill out our online submission form, you will be sent a link (via text or email) to schedule a call with one of our Case Managers.

During the call, our team will be able to assess your needs and help to develop a plan for your unique situation. Questions on the call will address your work in the industry, location, financial and insurance status, presenting issues, and your past experience with the mental health system.

Together, we will work to develop a plan of action to get you the appropriate resources.

What are the steps?

  1. Fill out Backline’s secure submission form online.
  2. Schedule a time to speak with a case manager via text/email link.
  3. Speak one-on-one with a Case Manager to discuss your needs and what resources might be most helpful.
  4. Receive a list of trusted/vetted resources from Backline to your personal e-mail.
  5. Receive follow-up communications from Backline to ensure your needs were met and there were no issues accessing care.

Who is eligible for the program?

Music industry professionals and their families that are:

(1) Must be a US resident


(2) Must receive 50% or more income derived from music (venues, writing, touring, live event production) within the last two years.


(3) Spouses, partners, and children of qualifying individuals are also eligible for Backline’s services.

who are the case managers?

Backline Case Managers are licensed therapists and social workers who have personal or professional experience in the music industry. This allows them to better understand an individual’s experience and find a solution tailored to those specific needs, whether it’s at home or on the road.

will my call be confidential?

Yes. Confidentiality is of the utmost importance to Backline. Information is stored following strict HIPAA privacy regulations, and is never discussed outside of the Case Management team. For more information on HIPAA regulations, please visit the CDC’s privacy rule standards.

Who does Backline refer me out to?

Backline’s referral network is composed of therapists, psychiatrists, recovery coaches, life coaches and other wellness providers who have had direct or comparable personal or professional experience in the music industry. All mental health professionals are vetted by a member of our team, allowing Backline to provide resources that align with our mission and your individual preferences.

How much does Backline cost?

Backline’s case management program is free of charge. 

Additionally, Backline has pre-negotiated exclusive low rates for virtually all practitioners in our referral network to accommodate the need for mental health care in the community.

We believe that consistent, ongoing care is the most effective path forward, and it is our mission to make these options as easily accessible as we can.

What's the point?

Being a professional in the music industry is a rewarding but demanding experience. Oftentimes professional constraints make it difficult to get the support needed, and we understand that finding a provider who works around these constraints can be a barrier to getting help.

By compiling resources tailored to the music industry, Backline simplifies the process, enabling an individual to access the help they need immediately. Our services are aimed at finding the ways an individual can continue to do the work they love while feeling healthy and supported.

If you are in crisis, please text TWLOHA to 741741 to speak with a compassionate, trained crisis counselor on their crisis text line. It’s free and available 24/7. If you are in the UK or Canada, text TWLOHA to 686868.